Chatbox Design
Interactive and immediate, live chat technology allows us to be social, to receive customer support, or to engage in fast-paced discussions on just about anything.
We design live chat interfaces that are both intuitive to users and that integrate with the design of your website or web application.
Live chat technology is being used in countless ways across the web today. Although perhaps more often associated with social networking or online dating websites in the past, live chat is becoming increasingly popular for providing customer service online as well as for hosting live interactive ‘events’.
Live chat has the incredible advantage of immediacy, which makes for a far more satisfying interaction than email, and does away with annoying telephone holding queues. It also allows you to build a personal one-to-one relationship with a customer or client in a matter of seconds. And, by being able to get immediate answers to any of their questions, your customers are more likely to complete a purchase online, confident that their queries have been dealt with already. Many companies are now designing their customer service strategies with live chat as a crucial component.
You could use an out-of-the-box live chat module with it’s standardised design. But as your live chat box is all that your customer is going to be experiencing of your customer service, to be fully effective it needs to be an extension of your brand. The design should be as slick as the customer service provided, and not an intrusion on your customer’s otherwise seamless online experience.